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Frequently Asked Questions

You do not need an account to place an order. We have a checkout option that allows you to checkout as guest.

If you're forgotten your password, don't worry. If you go to our sign in/register page, simply click on "Forgot Your Password?" and follow the instructions to reset your password.

If you have a PayPal account, it is quick and easy to pay for your Charles Watson products using your account and PayPal Express.

Alternatively, you can use Sage Pay, which accepts all major debit and credit cards, apart from American Express.

Unfortunately, once your order is submitted to ensure a prompt delivery it automatically goes to our warehouse for picking, therefore you cannot amend or cancel the order. However, please do get in touch and we will endeavour to help.

If you require any more information, please contact our team at [email protected]

Please contact our team at [email protected] or call 01422 251251 and we’ll be happy to look into this.

As a valued customer, you have the right to return your goods providing that they meet the following criteria:

  • The request must be made within 15 days of receiving your order
  • The goods must be in the same condition that they were received in
  • The goods must be in the original packaging

If all these criteria have been met, you may submit a returns request by visiting our orders and returns page.

Following the goods being returned, you can expect a refund within 15 days.

Please be aware you will be responsible for any shipping costs related to returns.

If you require a replacement rather than a refund, please call our customer service team on 01422 251251.

If you require any more information, please contact our team at [email protected]